Craigslist’s Business Model

The magazine Wired regularly publishes some of the most interesting articles about economics and the modern world. Last month, for example, they had a great article about the antitrust threats looming over Google. The month before, it covered the economics of Somali pirates, which I never found time to write about. And the month before that, it discussed how Google, not eBay, is really the master of auctions.

This month, Wired provides an in-depth look at craigslist.

For those who don’t already know, craigslist is the place to post classified ads on the web. According to Wired, it is the world’s “most popular dating site,” “the most popular job-search site,” and “the nation’s largest apartment-hunting site.” Not to mention the myriad other things you can buy, sell, trade, give, receive, etc. on the site.

How did craigslist achieve this dominance? The article doesn’t provide a crisp answer, but it does offer some gems about how the company operates.  You should read the article for the full effect, but here is a sample:

On innovation:

Think of any Web feature that has become popular in the past 10 years: Chances are craigslist has considered it and rejected it. If you try to build a third-party application designed to make craigslist work better, the management will almost certainly throw up technical roadblocks to shut you down.

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Follow-up: Defense, Mortgage Modifications, and Yahoo/Microsoft

This morning’s headlines include some important follow-ups to recent posts:

Bing Bounces Onto Yahoo

Yesterday’s deal between Microsoft and Yahoo is a big boost for Bing. Microsoft’s new engine will power search on Yahoo, raising its visibility and, perhaps, eating into Google’s market leadership.

If the stock market is any guide, Microsoft is getting the better of the deal. As Techcrunch notes, Yahoo’s stock fell 12% on the day, lopping almost $3 billion off its market cap:

yahoodown

Microsoft , on the other hand, was up  about 1.4%  — boosting its market cap by about $3 billion.

The real question, of course, is how the deal will affect Google. GOOG was down about 0.8% (around $1 billion in market cap), a bit more than the decline in the Dow or the Nasdaq. That suggests that Google investors respect the MSFT-YHOO deal, but aren’t running scared just yet.

The logic of the deal seems impeccable. Yahoo is an also-ran in the search space, while Microsoft’s Bing is an exciting new entrant. Just how far Yahoo has trailed in search was driven home for me when I reviewed my posts about the search market (here is a list). Google gets the most attention in those posts, of course, but I also discussed competitors Bing, Wolfram Alpha, and Cuil. But it never occurred to me to mention Yahoo. That oversight is vindicated by today’s deal.

Personally, I am looking forward to having Bing on the Yahoo home page. I’ve spent far too much effort avoiding Yahoo’s search engine (e.g., by uninstalling the annoying Yahoo toolbar that various services foist on you when you get new software). Perhaps now I will have reason to let Yahoo take up a bit more valuable screen space.

Disclosure: I don’t own stock in any of these companies.

Google and Antitrust

The August Wired has a nice article about the increased antitrust scrutiny that Google is facing. (Updated July 28, 2009 I would usually insert a link to the article, but I couldn’t find one online; sorry, but I am working from the dead-tree-and-ink version that the postman dropped off.)

Early on, the article notes some ironies of the current situation:

More than 15 years ago, federal regulators began making Microsoft the symbol of anticompetitive behavior in the tech industry. Now, a newly activist DOJ may try to do the same thing to Google.

It is an ironic position for the search giant to find itself in. [CEO Eric] Schmidt not only campaigned enthusiastically for the very Obama administration that appointed [DOJ antitrust chief Christine] Varney, but also was one of the most devoted opponents of Microsoft in the mid-’90s, eagerly helping the government build its case against the software firm.

A few weeks ago, I described some of the arguments that Google might use to defend itself. The Wired article elaborates on one of these: it’s fine for a company to be a monopoly if, as John Houseman used to say, they earn it. It then points to the other issues that may raise concerns:

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Wolfram Alpha, Unemployment, and the Future of Data

I’ve received a number of helpful responses to my post about the strengths and weaknesses of Google’s efforts to transform data on the web. Reader DD, for example, reminded me that I ought to run the same test on Wolfram Alpha, which I briefly mentioned in my post on Google’s antitrust troubles.

Wolfram Alpha is devoting enormous resources to the problem of data and computation on the web. As described in a fascinating article in Technology Review, Wolfram’s vision is to curate all the world’s data. Not just find and link to it, but have a human think about how best to report it and how to connect it to relevant calculation and visualization techniques. In short:

[Wolfram] Alpha was meant to compute answers rather than list web pages. It would consist of three elements, honed by hand …: a constantly expanding collection of data sets, an elaborate calculator, and a natural-language interface for queries.

That is certainly a grand vision. Let’s see how it does if I run the same test “unemployment rate United States” I used for Google:

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Google, Unemployment, and the Future of Data

Google may eventually solve the problem of finding data on the web. Too bad its first effort reports the wrong numbers for unemployment.

Since leaving public service, I have occasionally pondered whether to start a company / organization to transform the way that data are made available on the web. The data are out there, but they remain a nuisance to find, a nuisance to manipulate, and a nuisance to display. I cringe every time I have to download CSV files, import to Excel, manipulate the data (in a good sense), make a chart, and fix the dumb formatting choices that Excel makes. All those steps should be much, much easier.

There are good solutions to many of these problems if you have a research assistant or are ready to spend $20,000 on an annual subscription. With ongoing technology advances, however, there ought to be a much cheaper (perhaps even free) way of doing this on the net.  With some good programming, some servers, and careful design (both graphic and human factors), it should be possible to dis-intermediate research assistants and democratize the ability to access and analyze data. At least, that’s my vision.

Many organizations have attacked various pieces of this problem, and a few have even made some headway (FRED deserves special mention in economics). But when you think about it, this is really a problem that Google ought to solve. It has the servers, software expertise, and business model to make this work at large scale. And with its launch of a search service for public data it has already signaled its interest in this problem.

As a major data consumer, I wish Google every success in this effort. However, I’d also like to use their initial effort, now almost three months old, as a case study in what not to do.

Google’s first offering of economics data is the unemployment rate for the United States (also available for the individual states and various localities). Search for “unemployment rate united states” and Google will give you the following graph:

Google UE

Your first reaction should be that this is great. With absolutely no muss and no fuss, you have an excellent (albeit sobering) chart of the unemployment rate since 1990. I would add myriad extensions to this – e.g., make it easier to look at shorter time periods, allow users to look at the change in the unemployment rate, rather than the level, etc. – but the basic concept is outstanding.

Unfortunately, there is one major problem:  That’s the wrong unemployment rate.

Click over to the Bureau of Labor Statistics, open a newspaper (remember them?), or stay right here on my blog – all of them will tell you that the unemployment rate in June was 9.5% not 9.7%.

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Catherine Zeta-Jones & Consumer Finance

Catherine Zeta-Jones has an important message for policymakers who want to help consumers make better financial decisions.

Really.

Let’s go to the video:

I should emphasize that the message is not that economists are bow-tie-wearing geeks who should be sprayed with garden hoses. That may be true, but it isn’t CZJ’s message to policymakers.

No, the special message of the T-Mobile ad is that …  Continue reading “Catherine Zeta-Jones & Consumer Finance”

Venture Capital: Follow-Up

Last week, an article in the Wall Street Journal prompted me to post a short piece on the decline in venture capital.  Economist Susan Woodward sent me a helpful note outlining what she sees as the key reasons for this contraction:

The 2000 vintage year is going to be the worst year for venture capital ever.  I believe it will be the first year when venture fails, overall, to return capital to investors. Vast sums of money poured in ($95 billion was invested in portfolio companies that year, versus an average of $25-30 billion per year 2002 and later), and the prices paid were high, and a lot of the stuff funded was dumb.  In a fund’s 10 year life, nearly all of the good stuff has happened by year 6 or 7.  Any company that has not become obviously valuable in that time is very unlikely to do anything good for investors.  Investors know this too. Thus, pretty much all of the year 2000 funds look terrible by now.  Their general partners see that investors are not going to fund another fund for them, so they are making other plans.

(Susan has had a ring-side seat for the rise and decline of venture capital.  Based in Silicon Valley, she’s a Principal at Sand Hill Econometrics, where, among many other things, she has tracked the returns on venture investments.)

A fun parlor game is to try to remember — without using Google, Bing, or Cuil — some of the “dumb” venture deals from that era.  My first two guesses were Pets.com (“Because pets can’t drive”) and Webvan, but both were already public by 2000.

Google’s Defense

Google will likely face close scrutiny from the Obama administration. Indeed, it is already the subject of at least three separate antitrust reviews. Here are three ways Google will try to defend itself.

As Jeff Horwitz notes in the Washington Post this morning (“Google Says It’s Actually Quite Small“, previously posted on Slate), the search giant will likely face close scrutiny from the Obama administration.  Indeed, Google is already the subject of at least three separate antitrust reviews.

How will Google try to defend itself?

As Horwitz reports, Google will undoubtedly employ two classic defenses:

Defense 1.  Being a monopolist isn’t illegal.  If firms achieve market dominance through “superior skill, foresight, and industry” (as Justice Learned Hand put it decades ago), that’s fine under our system.  We want to reward firms that gain market share by being innovative and delivering value to customers.

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Google: Master of the Auction

People usually think of eBay as the master auctioneer of the internet age. As this month’s Wired points out, however, Google is the real master.

People usually think of eBay as the master auctioneer of the Internet age.  As this month’s Wired points out, however, Google is the real master.

Google famously uses auctions to decide which ads appear in which positions when you do a search.  But Google takes auctions much further:

Google even uses auctions for internal operations, like allocating servers among its various business units. Since moving a product’s storage and computation to a new data center is disruptive, engineers often put it off. “I suggested we run an auction similar to what the airlines do when they oversell a flight. They keep offering bigger vouchers until enough customers give up their seats,” [Google Chief Economist Hal] Varian says. “In our case, we offer more machines in exchange for moving to new servers. One group might do it for 50 new ones, another for 100, and another won’t move unless we give them 300. So we give them to the lowest bidder—they get their extra capacity, and we get computation shifted to the new data center.”